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Effective Date: July 6, 2026
At Aellomex Hair, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which orders may be canceled, returned, exchanged, or refunded.
By placing an order through our website, you agree to the terms outlined below.
Orders may be canceled before they have been processed and shipped.
To request a cancellation, please contact our customer support team as soon as possible with your order details.
If the cancellation request is approved before shipment, a full refund will be issued to the original payment method.
Once an order has been shipped, it cannot be canceled. Customers may refer to the return eligibility conditions below.
Due to the hygienic nature of hair products, we only accept returns under specific conditions.
To be eligible for a return:
Aellomex Hair reserves the right to inspect returned products before approving a refund.
For hygiene and safety reasons, the following items are not eligible for return or refund:
Any product showing signs of use, styling, cutting, alteration, or tampering will not qualify for a refund.
If you receive:
please contact us within 48 hours of delivery.
You may be asked to provide:
Upon verification, we may offer:
Once your return is received and inspected:
Refund processing times may vary depending on your payment provider and financial institution.
Typical processing time is 5–10 business days after approval.
Unless the return is due to our error, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
We recommend using a trackable shipping service when returning products.
Eligible products may be exchanged for the same item if available in stock.
Exchange requests are subject to product availability and approval after inspection of the returned item.
If an order is returned to us due to:
we may deduct shipping and handling charges from any applicable refund.
Customers are encouraged to contact Aellomex Hair directly before initiating a chargeback or payment dispute.
We reserve the right to provide relevant order and delivery information to payment providers during dispute investigations.
Aellomex Hair reserves the right to modify this Refund & Cancellation Policy at any time.
Any changes will become effective immediately upon posting on this page.
If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact us:
Aellomex Hair
Email: support@aellomexhair.com
Website: aellomexhair.com
Our customer support team will be happy to assist you.
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Customer Ratings & Review
Robert Fox
Verified purchase
Very nice ! On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the
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Thank (234) Dislike (12)Jenny Wilson
Verified purchase
Very nice ! On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the
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Thank (234) Dislike (12)Brooklyn Simmons
Verified purchase
Very nice ! On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the
was this review helpful to you?
Thank (234) Dislike (12)